Privacy Policy

ShopStouffers.com

Operated by Turnkey Merchandise Programs, LLC, a licensed supplier of Stouffer's merchandise. Nestlé USA, Inc., is not responsible or liable for any loss or damage incurred by you as a result of your dealings with Turnkey Merchandise Programs, LLC.

Privacy Policy

Last Updated: November 17, 2020

This website is owned and operated by Turnkey Merchandise Programs, LLC, a licensed supplier of Stouffer's merchandise and service provider of Nestlé USA, Inc.

Here at TMP we recognize that many visitors to our sites are concerned about the information they provide to us, and how we treat that information. So we've developed a Privacy Policy to address this sensitive area. We may from time to time update this policy and invite you to review this page periodically. In the event this policy changes, we will inform you by posting an updated policy on this web page. All changes will go into effect on the date that is posted in our policy. The new policy will apply to all past and current users of this site and will replace any prior policies.

If you have any questions about our Privacy Policy, you may contact us at: Turnkey Merchandise Programs, LLC.
61 Clark Road North
Battle Creek, Michigan 49037

Our offices are open from 8:00am - 8:00pm ET, Monday through Friday. Please feel free to email us anytime at CustomerCare@shopstouffers.com. We will be happy to answer your questions or hear your concerns.

Our Policy

Information Collection and Use

We collect information from you when you provide it to us, such as when you create an account, make a purchase, and/or opt into promotional mail and/or email, for the purpose of providing the services you've requested. Depending on your use of the site, that information may include one or more of the following types of personal information: name, address, phone number, email address, username and password, and billing information, including credit card number and expiration date.

If you do not provide this information, you may not be able to register or to use all of the features on the site. If you create an account, you can always access and review your personal information, or correct factual errors, by editing your profile. Except as described below, creating, viewing and editing your personal information can only be done with a valid user-provided user id and password.

We may contact you from time to time by direct mail or promotional email. We also will send transactional emails, such as order confirmations after you place an order. You can always change your preference for follow-up promotional contacts by e-mailing us or by visiting the area of the site where you registered.

We may also use the personal information you provide us to improve our marketing and promotional efforts; to statistically analyze website usage; and to improve our features and the content of our sites. You will not receive promotional mail or email from us unless you opt in.

We may also use your personal information to customize the content that our sites deliver to you. For example, we may customize the product information and promotions we deliver to you based upon the information you have previously provided to us.

Information Sharing

Except as described in this Privacy Policy, we don't share the information you give us with anyone outside of the Turnkey Merchandise Programs, LLC family of companies and Nestlé USA, Inc. In certain instances, we may disclose your information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, Turnkey Merchandise Programs, LLC or others. We may also disclose your information when we believe the law requires it. In the event of a merger, consolidation or sale or transfer of all or substantially all of our company or its assets, it is possible that all user information collected by this site will be transferred to the purchaser or the new company.

Cookies and Do Not Track

Like most companies, we use “cookie” technology on our sites to automatically collect information. When you log into one of our sites, the cookie tells us whether you've visited us before or are a new visitor. This allows us to measure the appeal of our sites to new and return visitors. The cookie doesn't provide us with any way to contact you, and the cookie doesn't extract any information from your computer. Cookies are simply the best way for us to be able to offer you the most enjoyable and hassle-free online environment.

You may adjust your settings to limit or decline cookies, but by doing so, you may not be able to use certain features of the site or take full advantage of all of our offerings. Our system may not recognize Do Not Track requests or headers from some or all browsers.

Third Parties Service Providers

We sometimes employ other companies and individuals to perform services for us. For example, we hire agencies to help administer promotions, to analyze data, to execute email campaigns, to fulfill orders you place, and to provide customer service. These parties are required to maintain any personal information they receive in confidence and may only use it in connection with the services they are providing to us.

Links to Other Sites

Our sites may contain links to other sites, including other sites that are not owned or operated by our affiliates or us. While we do our best to make sure that every link to a non-affiliated site sends you to a helpful place on the internet, we cannot guarantee the content of these non-affiliated sites. The non-affiliated sites will always have their own privacy policies. You should always check the privacy policy of the specific site you're visiting to understand your rights.

California Consumer Privacy Act

Information We Collect

In the last 12 months, we have collected the following personal information from you and from our analytics tools, such as cookies, for the purposes described above – e.g., to fulfill and ship orders.

Category

Examples

Collected

Identifiers/Contact Information

A real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name or other similar identifiers.

YES

Personal information categories listed in the California Customer Records statue (Cal. Civ. Code § 1798.80(e)).  

A name, signature, address, telephone number, credit card number, debit card number or other financial information.

 

Some personal information included in this category may overlap with other categories.

YES

Protected classification characteristics under California or federal law

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information.

NO

Commercial Information

Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

YES

Internet or other electronic network activity information

Including, but not limited to, browsing history, search history, and information regarding a California resident’s interaction with an internet website, application or advertisement.

YES

Geolocation Data

Information that can be used to identify an electronic device’s physical location.

NO

Biometric Information

Physiological, biological, or behavioral characteristics, including DNA, sufficient to establish identity, such as images of the iris, retina, fingerprint, face, hand, palm, and voice recordings.

NO

Information detected by senses

Audio, electronic, visual, thermal, olfactory or similar information

NO

Professional or employment-related information

Name, address, employment history, employment application (including Social Security Number, driver’s license, mailing address), background checks, IRS Forms W-4.

NO

Education information

Name or address of a student or family member, student number, date or place of birth, mother’s maiden name, handwriting, or other information that could identify a student with reasonable certainty.

NO

 

Information Disclosed for a Business Purpose

  • Identifiers/Contact Information, disclosed to Data Analytics Providers, Cloud Software and Storage Providers, and Other Service Providers that help us fulfill or ship orders, process transactions, communicate with and perform customer service for you, or detect and prevent fraud.
  • Commercial Information, disclosed to Service Providers that help us fulfill or ship orders, process transactions, communicate with and perform customer service for you, or detect and prevent fraud.
  • Internet/Electronic Activity, disclosed to Data Analytics Providers, Cloud Software and Storage Providers, and Other Service Providers that help us communicate with and perform customer service for you or detect and prevent fraud.

Personal Information Sales

We do not sell personal information and will not sell your personal information to any party. If in the future, we anticipate selling your personal information to any party, we will provide you with the opt-out and opt-in rights required by the CCPA.

Your Rights with Respect to Personal Information

You have the following rights with respect to your personal information:

  • You or your authorized representative may, up to two times per year, submit a request for access to the personal information we process about you.
  • You may object to the processing;
  • You may request an overview in a commonly used format of the personal information we process about you.
  • You or your authorized representative may request deletion of your personal information. Please note that we may not always be able to fully address your request, such as if we need the information to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, or to comply with a legal obligation.
  • You may request correction of the personal information if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the personal information.

To exercise any of these rights, please email CustomerCare@shopstouffers.com or call 800-625-2970 to contact our Privacy Officer. We may need to request additional information from you or your authorized representative for verification purposes. If you have an account you may also access your data and manage preferences by logging in and visiting “My Privacy Center”. We value your privacy and will not discriminate in response to your exercise of your privacy rights.

Security

TMP takes your privacy and security seriously, for this reason we have established physical security measures including locked doors and files, as well as electronic security and managerial controls that limit the potential for misuse of information by employees and contractors.